The client, a pharmaceutical company, with a large amount of risk in their data surrounding applications running in the corporate environment the goal was to create an application that could manage the entire process, house all the data and also make the process easier for employees. The final product welcome screen is presented below but I would like to give you a glimpse into how we arrived at these decisions.
Using the UI from another application the Product Manager built an MVP product based on the documented process to receive approval to build and deploy an application in the corporate environment.
The first thing we worked on was mapping the Software Development Lifecycle (SDLC) Process in a visual format to understand the relationship of documents to approvers and the other tools available to complete the tasks. The document is a very large poster that we put up on the wall and invited comments from the team that develops the SOPs for SDLC that employees must follow. The image below is a portion of the document to show the actors, documents and and some of the steps involved in the SDLC.
We also held workshops with users to understand how they complete their work, how often they work on the process and how they work together.
Once we looked at the results from the workshops we began the process of redesigning the UI and implementing the feedback we received. In order to understand what we were hearing from the workshops we created personas and a User Journey Map.
We built an Invision prototype of new UI in order to do testing on the new features. Based on the feedback we reduced the steps in the process to 2 and created activities cards and a completeness meter to help users know what to do and when.
Once inside the form we provided a way to assign the team and take actions right in the form screen based on user feedback.
